Returns & Refunds
Return conditions
You have 14 days, from the date of receipt of your order, to process a return. Items must be returned with their tags, unworn and unwashed. We do not offer an exchange service for distance purchases; therefore, all returns will be processed as refund
Track my return parcel
We strongly invite you to have the drop-off receipt stamped by the store where you drop off your return parcel (you can also note down the "shipment number" shown on the return label). We invite you to carefully keep this document or, failing that, y
Refunds
Refunds are generally processed within 1 to 7 business days from the day we receive your parcel, to which your bank's processing time will need to be added. If you have not received the confirmation of your refund, or on the contrary you have receive
How to process a return
First of all, log in to your customer account with your email address and password. You then have two options for registering your return request:. 1) From the "Orders" section: click on the "Make a return" tab. Select the item(s) to be returned. Cho
I am unable to register my return request
First of all, make sure that you are still within the time limit to return your items. Please note that after 14 days from receipt of your items, you will no longer be able to register your return request. Also make sure that your customer account is
Where can I find my return documents?
To find your return documents, you have two options:. Either. From your personal account, on our website, in the "Returns" section. Click on the "Return details" tab on your order. Click on "Return slip" then on "Return label". Your documents are the
I have exceeded the deadline to return my parcel
Please be reminded that you have 14 days from receipt of your order to register your return request from your personal account and drop off your parcel at a collection point. Unfortunately, after this period has elapsed, you will no longer be able to
I would like to cancel my return request
Once your return request has been registered, you no longer have the option to cancel it. However, your refund request will be automatically cancelled if no parcel is received by us
I would like to modify my return request
Once your return request has been registered, you no longer have the option to modify it digitally. If you wish to add an item to your request, we invite you to register a new return request for this product. Make sure to include both return slips in
I forgot to include my return slip in my parcel
Please be reassured, your items will be fully refunded upon receipt of your parcel at our premises. However, this oversight may result in a delay of your refund by a few days.
I would like to exchange an item
Unfortunately, we do not offer exchanges on our website. Therefore, any returned item can only be refunded.
My return parcel has been sent back to me
We are truly sorry to hear that your return parcel was not delivered to us. In order for our teams to process your request as best as possible, we invite you to send us by email at [email protected] a photo of your parcel justifying the re-labelling by
My refund request has been rejected
Please be reminded that in order for your items to be refunded, you must comply with our return conditions (e.g.: item with tag, unwashed, unworn, etc.). Our logistics teams take particular care in the proper processing of your return parcels. Theref
Can I return a lingerie item?
For hygiene reasons, lingerie items, tights and earrings cannot be returned.
An item has not been refunded to me
If you notice any discrepancy in your refund, please do not hesitate to contact our advisors promptly.
The refund amount for my item is incorrect
First of all, please check the amount of your item on your invoice. It is very common to forget that a discount had been applied to your order. If the amount shown on your invoice differs from the amount refunded, we recommend that you contact our ad
Can I drop off my parcel at a locker/parcel station/post office?
Unfortunately, our return labels are not compatible with a drop-off at a locker/parcel station/post office. We therefore invite you to drop off your parcel at an approved collection point.