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<p>Please be reminded that you have 14 days from receipt of your order to register your return request from your personal account and drop off your parcel at a collection point.&#xA0;</p><p>Unfortunately, after this period has elapsed, you will no longer be able to register a return request for your order.</p>

Please be reminded that you have 14 days from receipt of your order to register your return request from your personal account and drop off your parcel at a collection point. Unfortunately, after this period has elapsed, you will no longer be able to

I have exceeded the deadline to return my parcel

Returns & Refunds

I would like to create a customer account

Login to your personal account

Delete my customer account

I placed my order as a guest

I placed my order using a different email address

Subscription

Customer account

Order confirmation

Order modification or cancellation

Missing item in my order

Defective item in my order

I cannot find my order

I received an order that was not meant for me

I received a non-compliant item

Order

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Why is my order showing a "payment error" ?

I have been charged but I cannot find my order

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Track my parcel

My parcel has been returned to the sender

I entered an incorrect delivery address

My parcel has been delivered to a different address

My parcel is lost

My parcel is stuck

My parcel has been marked as delivered but I have not received it

My parcel is damaged

My order has not yet been dispatched

Shipping and Delivery

Return conditions

Track my return parcel

Refunds

How to process a return

I am unable to register my return request

Where can I find my return documents?

I would like to cancel my return request

I would like to modify my return request

I forgot to include my return slip in my parcel

I would like to exchange an item

My return parcel has been sent back to me

My refund request has been rejected

Can I return a lingerie item?

An item has not been refunded to me

The refund amount for my item is incorrect

Can I drop off my parcel at a locker/parcel station/post office?

How can I find my size?

Out of stock item

Save my favourites

I would like to obtain information about an item

What sizes are available?

My item has a defect

Items

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Vouchers & Gift Cards

How can I find out the expiry date of a promo code?

Promotions and gift cards

I have exceeded the deadline to return my parcelUpdated 7 days ago