Return conditionsUpdated 4 months ago
You have 30 days from the date of receipt of your order to make a return. Returned items must be labelled, unworn and unwashed.
We do not offer a distance exchange service, so all returns must be made by cash on delivery.
How to make a return
If you do not have the original packaging, this is not a problem: simply place your items in something non-transparent, well-sealed and waterproof.
Log in to your customer area in the ‘Already a customer?’ section with your email address and password.
In the ‘My Orders’ category, you will find the order you are interested in, click on the ‘Returns Request’ tab, then tick the items you wish to return and click on ‘Generate a return’.
You will then need to print out two documents: the returns form, which you will need to slip inside the parcel, and the label, which you will need to attach to the parcel.
The return parcel is then ready to be dropped off at a relay point.
FRANCE
By Chronopost:
BELGIUM/LUXEMBOURG/THE NETHERLANDS :
By Mondial relay :
SPAIN
By Inpost :