How to process a returnUpdated 7 days ago

First of all, log in to your customer account with your email address and password. 

You then have two options for registering your return request:

1) From the "Orders" section: click on the "Make a return" tab. Select the item(s) to be returned. Choose the reason for return for each item, then click on the "Generate a return" tab.

2) From the "Returns" section: click on the "Make a return" tab. A window will open with the list of orders eligible for a return. Click on the "Make a return request" tab for the order you wish to return. Select the item(s) to be returned. Choose the reason for return for each item, then click on the "Generate a return" tab.

Once your return request has been registered, download your documents by clicking on the tabs provided for this purpose. As a reminder, two documents will need to be printed: the return slip to be placed inside the parcel and the label* to be affixed to your package. These documents will also be sent to you by email.

NB: make sure to stick your return label over the label originally affixed to your parcel in order to avoid any delivery issues.

The return parcel is then ready to be dropped off at a collection point.