You've just placed an order and haven't received a confirmation email? The following checks should solve the problem:. Check your ‘Junk mail’ folder on your email address. Log in to your customer account and check the email address you provided to re
We prepare, process and pack your order as soon as it is confirmed. So if you want to change the size, the colour, the delivery address or even the method of payment, this is impossible. However, you will have a few minutes after confirmation of your
If your order is missing an item, it may be out of stock at the time of preparation. In this case, an email will be sent to you to inform you of the situation. The item will be refunded within 3 to 5 working days (depending on bank processing times).
We are very sorry that you have received a defective item. We would ask you to contact us by email or via the ‘Contact Us’ section, including the following information: