Order

Order confirmation

You have just placed an order and have not received a confirmation email? The following checks should resolve the issue:. Check your "Spam" or "Junk Mail" folder in your email account. Log in to your customer account and verify the email address you

Order modification or cancellation

We prepare, process and pack your order as soon as it is confirmed. Therefore, if you wish to cancel your order or change a size, a colour, the delivery address or even the payment method, this is unfortunately not possible.

Missing item in my order

If an item is missing from your order, it may be due to an out-of-stock situation at the time of preparation. In that case, an email will be sent to you to inform you of the situation. The refund for the item will be processed within 3 to 5 business

Defective item in my order

We are truly sorry that you have received a defective item. We kindly ask you to contact our team, by email or through the "Contact Us" section, including the following information :

I cannot find my order

If your order is not visible in your order history, it is very likely that you placed it using a different email address. To find it in your personal account, we invite you to log in using the email address associated with your order. If you are unsu

I received an order that was not meant for me

We are truly sorry to hear that you have received a non-compliant order. In order for your request to be processed as quickly as possible, we invite you to send us, by email at [email protected], a photo of the package received as well as photos of the

I received a non-compliant item

We are truly sorry to hear that you have received a non-compliant item. In order for your request to be processed as quickly as possible, we invite you to send us, by email at [email protected], a photo of the item received in error. We also recommend