inspee

<p id="isPasted"><span style="font-size: 16px;">We are truly sorry that you have received a defective item. We kindly ask you to contact our team, by email or through the &quot;Contact Us&quot; section, including the following information :</span></p><ul><li style="font-size: 16px;">Order number or reference</li><li style="font-size: 16px;">Reference of the item concerned</li><li style="font-size: 16px;">Photo of the item (if it concerns shoes, a photo of the soles will also be requested)</li><li style="font-size: 16px;">Description of the defect</li></ul>

We are truly sorry that you have received a defective item. We kindly ask you to contact our team, by email or through the "Contact Us" section, including the following information :

Defective item in my order

Order

I would like to create a customer account

Login to your personal account

Delete my customer account

I placed my order as a guest

I placed my order using a different email address

Subscription

Customer account

Order confirmation

Order modification or cancellation

Missing item in my order

I cannot find my order

I received an order that was not meant for me

I received a non-compliant item

Available payment methods

Why is my order showing a "payment error" ?

I have been charged but I cannot find my order

Payment

Delivery options and shipping costs

Track my parcel

My parcel has been returned to the sender

I entered an incorrect delivery address

My parcel has been delivered to a different address

My parcel is lost

My parcel is stuck

My parcel has been marked as delivered but I have not received it

My parcel is damaged

My order has not yet been dispatched

Shipping and Delivery

Return conditions

Track my return parcel

Refunds

How to process a return

I am unable to register my return request

Where can I find my return documents?

I have exceeded the deadline to return my parcel

I would like to cancel my return request

I would like to modify my return request

I forgot to include my return slip in my parcel

I would like to exchange an item

My return parcel has been sent back to me

My refund request has been rejected

Can I return a lingerie item?

An item has not been refunded to me

The refund amount for my item is incorrect

Can I drop off my parcel at a locker/parcel station/post office?

Returns & Refunds

How can I find my size?

Out of stock item

Save my favourites

I would like to obtain information about an item

What sizes are available?

My item has a defect

Items

Using a promo code

My promo code is not working

Vouchers & Gift Cards

How can I find out the expiry date of a promo code?

Promotions and gift cards

Defective item in my orderUpdated 7 days ago