Shipping and Delivery
Delivery options and shipping costs
We dispatch your orders within 48 hours, to which the delivery times of 1 to 5 business days will be added, depending on the carrier chosen. Here are the delivery options:. FRANCE :. BELGIUM :. LUXEMBOURG :. SPAIN :. ITALY :. NETHERLANDS :. GERMANY :
Track my parcel
As soon as your order leaves our warehouse, we will send you an email confirming the dispatch of your parcel with a tracking link allowing you to follow the delivery. MONDIAL RELAY. Click here. COLIS PRIVE. Click here. CHRONOPOST. Click here. CCT EXP
My parcel has been returned to the sender
The carrier was most likely unable to deliver your parcel to you (perhaps due to an error in your address, because they could not access your home, or because the holding period at the collection point has been exceeded). If your tracking indicates t
I entered an incorrect delivery address
In order to guarantee our 48-hour dispatch commitment, we are no longer able to make any modifications once your order has been validated.
My parcel has been delivered to a different address
We are truly sorry that your parcel was redirected without your consent. It is likely that your chosen collection point was temporarily unavailable and that the carrier was unable to deliver your order. The delivery driver has instructions to drop of
My parcel is lost
If the carrier has confirmed the loss of your parcel during transit, we invite you to inform our teams promptly by email at [email protected]. We also invite you to contact the carrier as soon as possible so that a claim can be opened.
My parcel is stuck
If you notice that your parcel has not moved for more than 48 business hours, we invite you to let us know by writing to us at [email protected]. Our advisors will then be able to open a claim with your carrier to locate your order as quickly as possib
My parcel has been marked as delivered but I have not received it
If you have not received your parcel even though it has been declared as delivered by your carrier, we invite you to dispute this delivery no later than 3 days after the indicated delivery date. To do so, please send us an email at [email protected]. W
My parcel is damaged
Have you noticed that your parcel has been repackaged or that it was opened during transit? We strongly recommend that you file a reservation with the delivery driver or your collection point. We then invite you to send us a photo of the parcel recei
My order has not yet been dispatched
We prepare and dispatch your order within 48 business hours. If after this period you have still not received the confirmation of the shipment of your parcel, you can contact our advisors who will provide you with information on the progress of your