To pay for your order, we accept the following payment cards : Visa, Mastercard, Maestro or Bancontact. We also accept payments via Paypal, Apple Pay and Google Pay. Payment in 3 instalments is available with our partner Klarna. All payments must be

To pay for your order, we accept the following payment cards : Visa, Mastercard, Maestro or Bancontact.&#xA0;We also accept payments via Paypal, Apple Pay and Google Pay.&#xA0;Payment in 3 instalments is available with our partner Klarna.&#xA0;All payments must be made online at the time of finalising the order. We are unable to place an order on your behalf by phone or through any other channel.

Available payment methods

A payment error means that the bank transaction has failed, for various reasons : insufficient funds, connection issues, non-receipt of the security code, security code entered too late…. Your order has therefore not been validated and you must place

A payment error means that the bank transaction has failed, for various reasons : insufficient funds, connection issues, non-receipt of the security code, security code entered too late&#x2026;Your order has therefore not been validated and you must place it again.In the event of a debit on your bank account, we invite you to contact our customer service team promptly.

Why is my order showing a "payment error" ?

In order for us to confirm whether or not your order has been successfully processed, we invite you to send us, by email at help@inspee.com, a copy of the charge shown on your bank account.

In order for us to confirm whether or not your order has been successfully processed, we invite you to send us, by email at <a data-fr-linked="true" href="mailto:help@inspee.com" id="isPasted">help@inspee.com</a>, a copy of the charge shown on your bank account.

I have been charged but I cannot find my order

inspee

Payment

I would like to create a customer account

Login to your personal account

Delete my customer account

I placed my order as a guest

I placed my order using a different email address

Subscription

Customer account

Order confirmation

Order modification or cancellation

Missing item in my order

Defective item in my order

I cannot find my order

I received an order that was not meant for me

I received a non-compliant item

Order

Delivery options and shipping costs

Track my parcel

My parcel has been returned to the sender

I entered an incorrect delivery address

My parcel has been delivered to a different address

My parcel is lost

My parcel is stuck

My parcel has been marked as delivered but I have not received it

My parcel is damaged

My order has not yet been dispatched

Shipping and Delivery

Return conditions

Track my return parcel

Refunds

How to process a return

I am unable to register my return request

Where can I find my return documents?

I have exceeded the deadline to return my parcel

I would like to cancel my return request

I would like to modify my return request

I forgot to include my return slip in my parcel

I would like to exchange an item

My return parcel has been sent back to me

My refund request has been rejected

Can I return a lingerie item?

An item has not been refunded to me

The refund amount for my item is incorrect

Can I drop off my parcel at a locker/parcel station/post office?

Returns & Refunds

How can I find my size?

Out of stock item

Save my favourites

I would like to obtain information about an item

What sizes are available?

My item has a defect

Items

Using a promo code

My promo code is not working

Vouchers & Gift Cards

How can I find out the expiry date of a promo code?

Promotions and gift cards