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A payment error means that the bank transaction has failed, for various reasons : insufficient funds, connection issues, non-receipt of the security code, security code entered too late&#x2026;Your order has therefore not been validated and you must place it again.In the event of a debit on your bank account, we invite you to contact our customer service team promptly.

A payment error means that the bank transaction has failed, for various reasons : insufficient funds, connection issues, non-receipt of the security code, security code entered too late…. Your order has therefore not been validated and you must place

Why is my order showing a "payment error" ?

Payment

I would like to create a customer account

Login to your personal account

Delete my customer account

I placed my order as a guest

I placed my order using a different email address

Subscription

Customer account

Order confirmation

Order modification or cancellation

Missing item in my order

Defective item in my order

I cannot find my order

I received an order that was not meant for me

I received a non-compliant item

Order

Available payment methods

I have been charged but I cannot find my order

Delivery options and shipping costs

Track my parcel

My parcel has been returned to the sender

I entered an incorrect delivery address

My parcel has been delivered to a different address

My parcel is lost

My parcel is stuck

My parcel has been marked as delivered but I have not received it

My parcel is damaged

My order has not yet been dispatched

Shipping and Delivery

Return conditions

Track my return parcel

Refunds

How to process a return

I am unable to register my return request

Where can I find my return documents?

I have exceeded the deadline to return my parcel

I would like to cancel my return request

I would like to modify my return request

I forgot to include my return slip in my parcel

I would like to exchange an item

My return parcel has been sent back to me

My refund request has been rejected

Can I return a lingerie item?

An item has not been refunded to me

The refund amount for my item is incorrect

Can I drop off my parcel at a locker/parcel station/post office?

Returns & Refunds

How can I find my size?

Out of stock item

Save my favourites

I would like to obtain information about an item

What sizes are available?

My item has a defect

Items

Using a promo code

My promo code is not working

Vouchers & Gift Cards

How can I find out the expiry date of a promo code?

Promotions and gift cards

Why is my order showing a "payment error" ?Updated 8 days ago